• Provide clinical services for patients at Children’s Hospital and other approved sites in an ethical, professional and timely manner.

• Provide oversight of the medical care team and manage direct patient care for a specified patient population; improve continuity of care, customer service and partnerships with community medical providers through timely completion of records and communication.

• Provide on-call services as determined by the division leadership.

• Actively participate in family centered care and communicate in a professional and compassionate manner; refer patients to specialists and to relevant ancillary services as appropriate.

• Appropriately utilize the defined chain of command and escalation policies.

• Respond to team members and outside medical providers in a timely and respectful manner; communicate clearly to trainees expectationsregarding patient updates and notifications of significant clinical changes, and encourages questions from trainees.

• Participate in CNMC’s advocacy initiatives.

• Contribute scholarly effort to the advancement of public policy to promote population-based pediatric health and well being.

• Teach patients and families about treatment, prevention, and care enhancement techniques.

• Participate in specific health promotion, education and/or prevention programs.

• Contribute scholarly effort to the advancement of public policy that promotes population-based pediatric health and well being.

• Participate as appropriate in hospital/university –wide educational programs.

• Provide timely feedback to trainees.

• Ensure adequate orientation for the care that the trainees deliver.

• Supervise and train clinical professionals and students effectively .

• Follow established bylaws, policies and procedures, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.

• Adequately and promptly complete all clinical documentation as required by JCAHO, other regulatory bodies and/or the Medical Staff Bylaws, Rules and Regulations and Policies and Procedures include complete clinical charge documentation.

• Identify problems related to patient services and make recommendations for improvement.

• Cooperate and participate in the development, implementation and revision of policies affecting medical practice, judgment and quality of care; Participate as a member of special care teams, Medical Staff and hospital committees.

• Review and prepare protocol for use by staff. Evaluate patient care according to adopted protocol and Quality Assurance program criteria.

• Participate in evaluation of peers and support staff; acknowledge and report medical and/or other errors as well as participate in efforts to prevent them.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

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