Employee Management

• Build an excellent provider team through a rotating on-site presence across offices that allow for engagement with provider team members, assessment of their clinical skills, and development of positive provider work experiences.
• Provide direct feedback to providers, regularly review charts and quality metrics, conduct quarterly personnel check-ins, communicate patient experience concerns, and identify need for learning plans and targeted interventions.
• Be accountable for ensuring providers are progressing through UPTP education program 
• Demonstrate leadership in patient management and clinical efficiency by assisting in patient care during volume surges during on-site administrative time.

Provider Recruitment and Onboarding

• Collaborate with Regional Operations Director to establish strategy and standards to ensure high quality providers are hired, trained, retained, and recognized.
• Conduct final phone and on-site interviews, arrange shadowing shifts for candidates, and submit offers.
• Regularly review staffing needs, competitiveness of offers and desirability of roles, and work with Talent team to update requisitions as needed.
• Monitor new hires’ progress through onboarding and credentialing.
• Provide clinical/medical education orientation to new team members.

Clinical Oversight and Performance

• Responsible for APP physician supervision pairing for urgent care APP new hires and reassignments.
• Coordinate APP physician supervision pairing with regional telemedicine leads for telemedicine APPs.
• Collaborate with and be accountable to Operations Managers to achieve site performance targets including but not limited to operations goals, financial goals, and productivity goals.
• Develop and implement regional clinical quality improvement plan.

Medical Mentorship, Education and Training

• Ensure high-level performance, clinical acumen, and clinical quality of all providers through evaluation of clinical performance and feedback/coaching/training.
• Run didactic, simulation-based, and skill-based training programs, and quarterly boot camps for providers under supervision, in accordance with the UPTP curriculum.
• Support medical team in addressing disruptive behavior by patients/families and effectively communicating with patients/families about clinical patient experience complaints.

Laboratory and Radiography Oversight:

• Serve as Laboratory Director for sites within region by monitoring in-house and send-out laboratory testing, and steward clinical appropriateness and cost.
• Serve as the Radiography Safety Officer for sites within region by monitoring radiology excellence, including quality assurance monitoring, training of providers and staff in X-Ray performance and upon provider onboarding.

Quality and Safety

• Promote a culture of safety.
• Ensure resolution of quality/safety concerns through submission, review, escalation, and coordination. Identify and implement solutions/improvements, and document meaningful follow-up in the safety reporting system.
• Accountable for driving performance on all provider-driven quality and safety clinical metrics (example: antibiotic stewardship, appropriate treatment).
• Accountable for leading, forming, supporting, and engaging clinical quality improvement teams.
• Accountable for ensuring performance in provider clinical metrics.
• Address provider performance concerns through the development and implementation of Performance Improvement Plans.

Strategic Partnerships

• Serve as clinical leader representative for regional strategic partnerships.

Clinical Duties

•  The RMO is expected to work clinically in addition to providing medical leadership.  Weekly clinical requirements reflect the number of offices the RMO is managing. The clinical requirement/week is: 40 hours/week – (8 hours management time + 3 hours management time per office). 
• Additionally, the SVPCO may request that RMOs provide up to an additional 4-hours per week of clinical time during periods of peak/surge volume.

• Graduate of an accredited ACGME/AOA in Pediatric or IM-Peds residency training program.
• BC/BE with the ABP or ABEM/AOBEM.
• Licensed in the state where the site(s) is located.
• Ability to obtain and maintain DEA certification.
• Meet threshold criteria/qualifications for Credentialing and Privileges.
• Quality/Process Improvement experience Required.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent managerial and organizational skills.
• Minimum of 5 years of experience in clinical pediatric urgent care/ER practice that demonstrates success in quality, clinical variation, practice management, and patient experience.
• Minimum of 1-2 years of experience in leadership roles within a pediatric, urgent care, or emergency department.

Additional Qualifications:

• Collaborative work style.
• Ability to serve as a diplomat/ mentor with strong leadership presence.
• Strong communication skills, including written and verbal.
• Ability to lead and manage broad-based change and development.
• Strong interpersonal and team/group dynamic skills. Ability to balance the needs and perspectives of multiple constituencies and assist groups in decision making.