Description

The Surgery Scheduler is responsible for: Demonstrating excellent customer service that promotes patient, staff and customer satisfaction that reflects the mission, vision and values of Nemours. The Surgery Scheduler will schedule inpatient/outpatient surgeries and procedures for multiple departments as requested by the physician. To submit requests and ensure authorization/precertification are obtained for all surgeries/procedures, diagnostic testing, OT, PT, Sleep Studies and DME's as ordered by the physicians.

Primary Responsibilities:

1. Communicated effectively with patient families and provider great customer service.
2. Promote open communication and positive attitude with physicians and staff.
3. Ensure all authorizations/precertification are secured prior to scheduled surgeries/procedures.
4. Provide all needed surgical information to partnering hospital/facilities.
5. Provide education to patients and families regarding surgeries/procedures.
6. Register patients and make sure we have correct demographics in system.
7. Communicate with physician and staff regarding difficult situations with scheduling and/or authorizations/pre-certifications.
8. Must be familiar with insurance plans regarding their terms and benefits.

Qualifications:

• High School diploma or GED required
• At least 1 year of relevant scheduling experience required

About Us

Nemours Childrens Health is an internationally recognized childrens health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art childrens hospitals Nemours Childrens Hospital, Delaware and Nemours Childrens Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, were on a journey to discover better ways of approaching childrens health. Putting as much focus on prevention as cures and working hand in hand with the community to make every childs world a place to thrive. Its a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Childrens and how we go well beyond medicine, visit us at www.nemours.org.