Description

Nemours Childrens Hospital is seeking a TEMP Patient Services Specialist Sr. (FULL-TIME), to join our team in Lakeland, Florida.

The Patient Services Specialist Sr is responsible for performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members.

• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employees supervisor.
• Customer Service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
• Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices.
• Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals.
• Scheduling: Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally, rescheduling cancellations and appropriately documenting correct cancellation reason.
• Communication: daily triage and management of electronic communication (Outlook, RightFax, EPIC in-basket, Xtend) daily. Includes all Lakeland Regional Health systems (Cerner, Intranet, Rightfax)
• Other: Ability to cross cover in other areas such as Intake, Check-out and Reception.
• Refer patients to vinancial counselor as appropriate.
• Keep areast of all insurance and system changes/updates.
• All other duties as assigned by supervisor.

Requirements

• Must have a High School Diploma.
• Minimum (1) one year of experience.
• Medical Office and/or Call Center experience required.

#LI-MW1

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding childrens hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.