Description

The Surgery Scheduler is responsible for: Demonstrating excellent customer service that promotes patient, staff and customer satisfaction that reflects the mission, vision and values of Nemours. The Surgery Scheduler will schedule inpatient/outpatient surgeries and procedures for multiple departments as requested by the physician. To submit requests and ensure authorization/precertification are obtained for all surgeries/procedures, diagnostic testing, OT, PT, Sleep Studies and DME's as ordered by the physicians.

Primary Responsibilities:

1. Communicated effectively with patient families and provider great customer service.
2. Promote open communication and positive attitude with physicians and staff.
3. Ensure all authorizations/precertification are secured prior to scheduled surgeries/procedures.
4. Provide all needed surgical information to partnering hospital/facilities.
5. Provide education to patients and families regarding surgeries/procedures.
6. Register patients and make sure we have correct demographics in system.
7. Communicate with physician and staff regarding difficult situations with scheduling and/or authorizations/pre-certifications.
8. Must be familiar with insurance plans regarding their terms and benefits.

Qualifications:

• High School diploma or GED required
• At least 1 year of relevant scheduling experience required

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding childrens hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.